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Flow Chart For Communication After A Data Breach

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October 13, 2020

From the UK, an information security website lays out a systematic communications strategy for companies that have suffered a data breach. This post, a summation/analysis of a an article that appeared in a cybersecurity journal, includes a link to the original, which is essentially a flow chart on handlng communications in the midst of what for many organizations will be an extraordinarily disorienting event. One of the dicier issues: the fact that responses most likely to be perceived positively by the media and the public may also be responses that compromise a future litigation posture. A “Before” section deals with preparation before any incident has occurred, such as inventorying applicable industry-specific regulations and identifying personnel who will handle crises if and when they arise.

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