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By KLDiscovery
Originally published in Today’s General Counsel, April 2023 | Sponsored
Legal organizations are always seeking ways to reduce their e-discovery spend, manage e-discovery processes more efficiently and accurately forecast their legal budgets. Metrics play a significant role in achieving those goals.
Whether you call them “metrics”, “key performance indicators” (KPIs) or some other name, when metrics are leveraged correctly, they can provide valuable intelligence into what works best at a company so that strategic changes can be implemented quickly and effectively. For instance, metrics might reveal how long it takes for a project from start to finish, or how much energy is used throughout the workflow process. This kind of insight allows businesses to make informed decisions about which steps need to be improved or eliminated to ensure greater efficiency.
Applying Metrics to E-Discovery Workflows
Metrics and reporting play a vital role in efficiency and effectiveness in e-discovery workflows. With metrics-driven insights, organizations can better understand how long it takes to complete each task within an e-discovery workflow, identify bottlenecks that slow down the process and increase costs, and measure performance against established benchmarks.
Reporting and documentation help legal teams optimize processes for maximum efficiency while keeping them on task. Metrics also help you estimate when e-discovery tasks will be completed so that you can adjust as needed to stay on schedule to meet deadlines.
Achieving the “where” and “when” for e-discovery projects is more challenging today than in the past. Across the world, data has grown from 2 zettabytes (which is 2 trillion gigabytes) in 2010 to 120 zettabytes today – an increase of 60 times in just 13 years. When you consider the variety of discoverable data sources – including mobile devices, enterprise cloud solutions, and collaboration apps – the ability to leverage metrics to streamline processes is more important than ever.
Important Metrics and Documentation for E-Discovery Projects
There are three categories of metrics and documentation that can help keep your e-discovery team on track, efficient, and effective:
Key Feature Criteria for E-Discovery Metrics Tracking
When looking for an e-discovery solution, here are seven of the most important feature criteria to consider for metrics tracking and reporting:
Data-driven insights provided by metrics empowers your team to deliver projects on-time and on-budget, while you gain the ability to forecast accurately and control your legal spend. KLDiscovery’s Client Portal solution provides all these benefits and more.
Visit KLDiscovery’s website to learn more about Client Portal, see a video of the features in action, and schedule a complimentary demonstration.
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