Suspension Upheld For Employee Who Talked Like A Robot

A New York City Department of Health and Mental Hygiene worker who answers customer service calls is “guilty of answering the phone in an unprofessional, robotic voice,” Civil Service Commission Administrative Judge Kara J. Miller ruled. A civil servant for nearly 40 years, the employee began abandoning service requests, improperly transferring tickets to another desk, and answering phones in “an unprofessional, robotic voice,” the city wrote in its complaint, and some callers complained. The judge listened to the tapes and agreed.